Mar.18Add Facebook Page Admin

Troubleshooting Instagram Business Accounts

Obtaining your data from Facebook and Instagram can be a highly unreliable process. They have recently experienced major bugs and had a major outage that affected all their apps and 3rd party apps such as Crowdbabble. As a result, you may also experience bugs when trying to connect with any highly unreliable platform such as Facebook and Instagram.

We have come up with a set of troubleshooting tips to help your overcome these issues that are inherent in Facebook and Instagram. This should help you to connect your Facebook Business Pages and Instagram Business Accounts to Crowdbabble.

1) Log out of Facebook

Facebook Logout

 

2) Convert your personal Instagram Account to an Instagram Business Account.

Instagram only provides analytics for Instagram Business accounts. Here are the steps to convert your Instagram account to an Instagram Business account.

Convert Instagram Business Account

  • Open the Instagram app
  • Go to your Profile
  • Click on the Menu bar (3 lines) in the top-right
  • Click on “Settings” near the bottom
  • Click on “Account”
  • Click on “Switch to Business Profile”
  • Click “Continue” 4 times
  • Select the correct Facebook Page and click “Next”
  • Ensure the correct Business email and phone number are entered and click on “Done”
  • Login to Crowdbabble and add the Instagram Business Account to your Dashboard

 

3) Reset your Instagram Business Account, By Converting It Again

If you already have setup your Instagram Business account, resetting it can help to resolve issues. Sometimes the connection between your Instagram Business account and Facebook Business needs to be reset. Here are the steps to convert your Instagram account to a personal account, and then back to an Instagram Business account.

Reset Instagram Business Account

  • Open the Instagram app
  • Go to your Profile
  • Click on the Menu bar (3 lines) in the top-right
  • Click on “Settings” near the bottom
  • Click on “Account”
  • Click on “Switch Back to Personal Account
  • Click on “Switch Back”
  • Go to Step 2 above and convert the account back to an Instagram Business Account
  • Login to Crowdbabble and add the Instagram Business Account to your Dashboard

 

4) Add Another Facebook User as an Admin to the Facebook Business Page and Instagram Business Account

Since Instagram Business Account have a lot of bugs, we have seen cases where some admins cannot add the account to Crowdbabble but other admins can! Here is how to add another admin to your Facebook Business Page.

Add Facebook Page Admin

  • Go to your Facebook Business Page
  • Click on “Settings”
  • Click on “Page Roles”
  • Add the email or name of the person you want to add as Page Admin
  • Ask this person to login to Crowdbabble and add the Instagram Business Account to the Dashboard

 

5) Remove Facebook Integration with Crowdbabble

Remove Facebook Business Integration