Category

Social Customer Service

The Crowdbabble Blog

Oct.15

Introducing the 2015 Canadian Elections Social Media Dashboard

By | Competitive Analysis, Facebook Advertising, Facebook Analytics, Facebook Analytics 101, Instagram Analytics, Real-Time Analytics, Social Customer Service, Social Media Analytics, Social Media Marketing, Social Media Measurement, Twitter Analytics, Uncategorized

Crowdbabble calls Canada home and we are currently undergoing our 42nd federal elections! It’s hard to imagine that we already had 42 general elections which resulted in 22 party leaders elected as Prime Minister. Elections have changed a great deal over the years. In 2015, candidates and voters flock to…

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Sep.09

5 Hacks to Present Your Social Media Data Like a Marketing Rockstar

By | Facebook Analytics, Facebook Analytics 101, Instagram Analytics, Marketing Development, Social Customer Service, Social Media Marketing, Twitter Analytics, Uncategorized

It’s crunch time! You need to present all your social media metrics, data and findings to the leadership team before the month ends. Not to mention the millions of other things on your to do list, a presentation is the last thing you need to worry about. It’s a busy…

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Mar.24Twitter Social Customer Service

Measuring Customer Service on Twitter

By | Launch, Social Customer Service, Social Media Analytics, Social Media Measurement, Twitter Analytics, Uncategorized

As consumers leverage Twitter to provide businesses with feedback and complaints, more brands are recognizing Twitter as an important customer service channel. To help all businesses measure customer service levels on Twitter, we’re introducing our new Twitter Customer Service Reports! Crowdbabble tracks the following three Twitter Customer Service metrics: Twitter…

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Dec.19Social Customer Service

Social Customer Service: New Metrics for Facebook

By | Facebook Analytics, Social Customer Service, Social Media Analytics, Social Media Measurement, Uncategorized

Social media is the fastest growing customer service channel. As customers continue to post their experiences on social media, they expect brands to respond. The quicker the response, the better. Whether it’s a request for product information, a complaint or a testimonial, customers demand instant acknowledgement. Brands must adapt to this…

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